To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return an item?

  • Contact us below to raise a return
  • We will need your order number, full name and reason for return. 
  • After this we will provide you with our return info. 

What items are returnable?

You can return your items within 14 days of receipt of your order.

  • They must be in original condition.
  • In the original packaging.
  • If you ordered an in-stock Rug, Furniture, or Lighting item then please note that we only offer store credit.
  • Heads up, we can't accept returns on earrings (for hygiene reasons), sorry!

Are there any charges for returning an item?

  • You are responsible for the shipping costs of your return.
  • Original shipping charges are non-refundable if the item has already ben shipped. (e.g. a cancelled order will receive a full refund). 


How soon will I get my refund?

  • You must return your item to SNUG within 14 days of the approval being granted.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
  • Allow up to 10 working days for the refund to show into your account. 

Please get in touch!